FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

 


1) How quickly can you get a Casket to me?

We can get a casket delivered to your funeral home of choice in the lower mainland within 24 hours but can have a rush option if needed.

2) What is the basic procedure to buy a casket from you?
Choose which one you like and give us a payment type and we will ship the casket out today to the funeral home of your choice.  We will need to know the postal code of the funeral home so that we can calculate the extra cost of our expedited shipping if it is necessary.  The whole time on the website is less than 10 minutes. Easy

3) What payment types do you accept?
We accept Credit cards or Paypal and if you wanted to pay cash we will have to talk further.

4) MOST IMPORTANT ITEM: If I agree to buy your Casket and then my family members do not agree to buy it from you, then what?
Typically someone in the family becomes the decision maker in regard to the whole funeral service.  They decide what funeral home and where they will buy the casket.  Unfortunately what is the most common practice is to go to the closest funeral home while the tears are still fresh and buy everything without regard to price.  Every funeral home loves this.  If you find our web site interesting, this is what you should do below:

Step 1: Read all of the notes on these pages in regard to strategies to save money.

Step 2: Call us to get the final price on the Casket the time when you will receive it and also ask any other additional questions that you may have.

Step 3: Talk to the decision maker in your family about our web site and have them read these pages of suggestions.  The negotiating tactics will still save you thousands even if you do not decide to buy from us.  This decision maker has already stepped forward to assume responsibility for handling this and they typically take the easiest and most expensive way by going to the nearest funeral home.  This is a financial disaster.  It is equivalent to going to buy a car and the car dealer knows that you have to buy the car from him? What is the suggested retail price? It is whatever he tells you it is.  What is a normal price? Talk about being vulnerable.  It is every car salesman’s dream but typically that is the normal case with all funeral services.

Step 4: Have the decision maker call us to ask additional questions.  Help them to think that this is their decision to buy online.  Some decision makers will not do anything suggested by someone else purely because it is not their idea.  One good example is my wife.  She has to think that it is her idea or we will not do it.  Anyway, stay focused; the idea here is to spend $3000 on the funeral and not $7000.  Unfortunately the politics can get in the way.

Step 5: Shop around as stated below with different funeral homes starting with the furthest away.  Get itemized lists from each one.  Notice how one charges $200 for the limo service, others $100, others free.  What is the suggested list price? There isn’t one.  It is whatever they think you will pay or what the life insurance is for.

5) Should I mention to the funeral home that I will be buying a casket from you?
Do not mention to the funeral home initially that you will be buying the casket from us because they will simply add the extra $3000 to $3500 that you were going to save to the other services so that the total funeral cost still comes up to the same.  First get the itemized list (limo, body preparation, chapel, etc.) of prices and the casket (which is required by the Federal Trade Commission to be listed) has to be shown as a separate item.  After you have checked pricing at several funeral homes, then tell the funeral home that you will be purchasing a casket from us.  They cannot charge you for receiving the casket and must receive it.  See below on the total strategy.  You must tell the funeral home that we will be shipping a casket to them.  You can report the funeral home to the Federal Trade Commission online or by calling them if they do not give you an itemized list .

6) How long can the body be kept at the funeral home?
Typically the funeral home has refrigeration to help preserve the body past 30 days if necessary.  Most people have visitation 2 to7 days after the actual death.  Of course we can get the casket to you in 6 to 8 hours if needed so time is not an issue.

7) When do I get Free Shipping?
We can ship the casket to you for free anywhere in the lower mainland.  If your out side of the that area we will have to discuss shipping costs.

8) Can we pick up the casket at your warehouse ?
Yes you can, with no extra pickup or shipping fee.